FAQs

Technical

• Which versions of Adobe Illustrator are supported?

  Version 1 of RealPro 3D-Packager is compatible with Adobe Illustrator CS3, CS4 and CS5.

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• What is the minimum PC hardware specification?

  The minimum PC specification required to run RealPro 3-D Packager is:

  •  Intel® Core™ 2 Quad
  • 200 GB hard disk space
  • 4 GB RAM

  GeForce 7 series or higher graphics card. Recent NVidia and ATI cards should be adequate.

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• What is the minimum Macintosh hardware specification?

  The minimum Macintosh specification required to run RealPro 3-D Packager is:

  • Power Mac G5
  • 200 GB hard disk space
  • 4 GB RAM

  GeForce 7 series or higher graphics card, Recent NVidia and ATI cards should be adequate.

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• Do I need any special graphics card capabilities?

  RealPro 3D-Packager will produce accurate 3D simulations at the highest resolution possible.

  The higher the graphics capability of the system, the higher that resolution. (Maximum 4096 x 4096).

  To view at the higher resolutions, we recommend that the graphics card within your system has sufficient onboard texture memory (RAM).

  Generally, NVidia or ATI graphics cards with at least 512MB RAM are suitable, although we would suggest 1GB RAM for a better viewing experience.

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• What are the supported PC operating systems?

  The following operating systems are supported for RealPro 3D-Packager:

  • Microsoft® Windows XP Professional
  • Microsoft® Windows Vista
  • Microsoft® Windows 7 (32 Bit)

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• What are the supported Macintosh operating systems?

  The following operating systems are supported for RealPro 3D-Packager:

  • Mac OS® X 10.4.10 or higher

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• Which web browsers can I use to view 3D simulations?

  The following web browsers are supported for viewing pvu files:

  • Internet Explorer 7
  • Internet Explorer 8 
  • Firefox (See below)
  • Chrome
  • Safari

  Note: Safari and Firefox from V5.0.1 must be configured to run in 32 bit mode on Macintosh.

  Firefox V8 and Safari V5.1.1 not currently supported on Macintosh platforms

  (See Hints and Tips for configuration instructions)

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• What formats can files be exported in?

  Version 1 of RealPro 3D-Packager allows the export of the following file types:

  Images:

  1. Portable Network Graphics: png
  2. JPEG: jpg

  3D Models:

  1. Packager Viewer (Proprietry format, requires web plug-in or standalone player to view): pvu
  2. Java Archive: jar
  3. 3D PDF
  4. Virtual Reality Modelling Language: vrml

   

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• What is a PVU file and how can I use it?

  The PVU file is the default format for exporting your 3D simulations. It is a proprietry format that requires either a web browser plug-in or standalone player to view.

  The PVU file format supports full user interaction with the simulation and supports the addition of annotations which are then stored in the file.

  Exporting a PVU file allows you to easily distribute the 3D simulation to your clients who may not have the full 3D-Packager software installed.

  PC and Mac versions of both the browser plug-in and standalone player can be downloaded from this site.

  Once you have downloaded the player, you can simply double click on the PVU file to view the simulation.

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